Terms of use

These terms of use (the Terms) are the agreement between you and Score Media and Gaming Inc. (we, us), the operator of theScore Casino, registered with the Alcohol and Gaming Commission of Ontario and operating under an agreement with iGaming Ontario.

They cover the theScore Casino website, the theScore Casino apps and the casino section of the theScore Bet app (together the Service). By opening an account, signing in or placing a bet you accept these Terms, the Privacy policy, the Game rules and any promotion-specific terms. If you do not agree, do not use the Service.

Because theScore Bet and theScore Casino share one account, these Terms apply alongside the theScore Bet terms; where they conflict for casino play, these Terms apply.

You may open an account and play for real money only if all of the following are true:

• you are at least 19 years old;
• you are physically located in Ontario whenever you deposit, place a bet or play a real-money game;
• you are opening the account for yourself, in your own name, with your own money, and you hold no other account with us;
• you are not self-excluded from gambling in Ontario, not on a break with us, and not otherwise prohibited by law, by a court order or by us;
• you are not an employee of ours, of our group companies, of our game suppliers or of the regulator in a role that bars you from play;
• you are legally capable of entering into this agreement.

We verify age, identity and location because Ontario regulation and Canadian law require it. If any condition stops being true, you must stop playing and tell us. Bets placed while ineligible are void and we may close the account.

Registration and verification

You must give accurate, current information and keep it updated. We verify identity with a government-issued ID, and may ask for proof of address, source of funds or a selfie match, before your first withdrawal and at any later time. Until verification completes we may limit deposits, play or withdrawals. If verification is not completed within the period regulation allows, the account is suspended and funds are handled as in section 5.

Security

Keep your password and one-time codes secret. Everything done from a signed-in session is treated as done by you. Tell us immediately if you suspect someone else has access; we will secure the account and review activity. We recommend two-step sign-in, available in Settings.

One account

One person may hold one account across theScore Bet and theScore Casino. Duplicate accounts are merged or closed, bets from them may be voided, and balances are returned to the verified holder after review.

Dormant accounts

An account with no sign-in for an extended period is dormant. We tell you before that happens, and any balance in a dormant account is returned to you by an approved method once you are verified.

Real-money play is available only inside Ontario. Each time you sign in, deposit or play we check your device location through a certified geolocation service, and we re-check during play. You must allow location access and must not use a VPN, proxy, emulator or any tool that hides or alters your location. If a check fails, real-money play pauses until a check passes; demo play and account settings remain available. Attempts to defeat the check are a breach of these Terms and are reported as the regulator requires.

Deposits

Deposits must come from a payment method in your own name. We accept the methods shown in the cashier; minimum and maximum amounts are shown there. Deposits never exceed the deposit limits you have set. We do not charge deposit fees; your bank or card issuer may.

Withdrawals

You may withdraw your cash balance at any time, subject to verification, to the method you deposited with, or to an alternative in your name where the original method cannot receive funds. Withdrawals are reviewed before they are sent; typical processing times are shown in the cashier. You may cancel a pending withdrawal until it is processed. We may ask for additional verification before releasing funds and may delay or refuse a withdrawal where fraud, money-laundering or a breach of these Terms is suspected, as the law requires.

Your balance

Player funds are held in accounts separate from our operating funds and are not used for our business. Your balance earns no interest. Bonus funds, where a promotion grants them, are shown separately and are subject to that promotion’s terms until released. We may correct a balance that was credited in error and recover amounts paid by mistake.

Chargebacks and reversed payments

If a deposit is reversed or charged back, we may suspend the account, void bets placed with the reversed funds and recover the amount from your balance. Repeated chargebacks may lead to closure.

Taxes

We do not withhold tax on winnings. Any tax that applies to you is your responsibility.

The Service offers deposit, loss, wager and time limits, reality checks, breaks and self-exclusion, described on the Limits & controls page. A limit you lower applies immediately; a limit you raise applies after a waiting period. Breaks cannot be shortened. Self-exclusion lasts at least six months, closes the account, stops marketing and cannot be reversed early; during exclusion we take reasonable steps to prevent you from opening another account, and any account you do open will be closed and bets voided.

We monitor play for signs of harm as regulation requires and may contact you, apply limits or close the account where we see them. Help is available free and confidentially from ConnexOntario at 1-866-531-2600.

• Promotions are optional. Nothing applies until you opt in on the Promotions page or in the app.
• Each promotion has its own terms: eligibility, qualifying play, reward, wagering conditions, time limits and maximum bet. Those terms apply together with this section; where they conflict, the promotion’s own terms apply to that promotion.
• Your limits always apply during a promotion. A promotion never lifts a limit and never extends a session past a time limit.
• One promotion per person, household, device or payment method unless the promotion states otherwise.
• We may withdraw or change a promotion prospectively and may exclude accounts that breached promotion rules in the past, that are under review or that are on a break or self-excluded.
• Play that we reasonably consider abusive (for example betting patterns designed only to extract bonus value, use of multiple accounts, or collusion) allows us to void the bonus and associated winnings.

• Each game’s rule sheet and paytable, available inside the game, are binding for that game. The Game rules page describes each family in plain language.
• A bet is placed when the game confirms it. A completed round is settled even if you lose connection; an unfinished round is resolved by the game server under its rules.
• A confirmed malfunction voids the affected play and pay. Obvious errors in odds, paytables or displayed balances do not create an entitlement, and we may reverse their effects.
• Maximum bet, maximum win and jackpot rules are those stated in each game.
• Game history is available in your account for the period regulation requires and is our record of play.

You must not:

• give false information, use another person’s identity or payment method, or hold more than one account;
• use automated tools, scripts, bots, artificial intelligence, or any device that plays for you or analyses live games in real time;
• collude with other players, exploit a malfunction, or use inside information about a game or a live table;
• deposit funds from crime, structure transactions to evade reporting, or use the Service to move money rather than to play;
• hide or alter your location, or access the Service from outside Ontario for real-money play;
• abuse, threaten or harass staff, dealers or other players, or post unlawful content in chat;
• interfere with the Service, probe its security, scrape it or reverse-engineer it.

Breach lets us void bets, withhold winnings connected to the breach, suspend or close the account, and report the matter to the regulator, payment providers and law enforcement as required.

The Service, the games, the theScore and theScore Casino names and marks, and all content are owned by us, our group companies or our licensors. You receive a personal, non-transferable, revocable licence to use the Service for its intended purpose. You may not copy, modify, distribute, sell or exploit any part of it. Game content belongs to its providers and is licensed to us.

How we collect, use, share and keep personal information is described in the Privacy policy, which forms part of these Terms. We send service messages (verification, security, responsible-gaming notices, changes to Terms) to the email and mobile on your account; you cannot opt out of these while you hold an account. Marketing messages are optional and can be switched off in Settings or by the link in any message.

We aim to keep the Service available at all times but do not guarantee it. We may suspend all or part of it for maintenance, security, legal or regulatory reasons, and may add, change or remove games and features. Bets on a game that is removed are settled under that game’s rules. Where planned maintenance affects play we give notice in the Service.

By you. You may close your account at any time through Settings or by contacting support. Pending withdrawals still complete; open bets settle under their rules. If you close to stop gambling, consider self-exclusion, which adds protections closure does not.

By us. We may suspend or close an account, with notice where the law allows, if you breach these Terms, if verification fails, if we are required to by law or by the regulator, if we suspect fraud, money-laundering or harm, or if we stop offering the Service. On closure we return your verified cash balance by an approved method, except amounts withheld under section 9 or held by law. Records are kept for the period regulation requires.

We provide the Service with reasonable skill and care and comply with Ontario regulation. We are responsible for loss caused by our breach of these Terms or by our negligence, and nothing in these Terms limits liability that cannot be limited by law, including for death, personal injury or fraud.

We are not responsible for loss caused by your breach of these Terms, by events outside our reasonable control (including failures of networks, devices, banks or payment providers), by your use of the Service for anything other than its intended purpose, or for indirect loss such as lost profits. Where liability is not excluded, our total liability for any claim is limited to the balance of your account at the time of the event, except where the law provides otherwise.

1. Contact support and say you are making a complaint. You receive a ticket number and a written reply within 2 business days.
2. If unresolved, ask for escalation to the complaints team, who reply in writing within 10 business days.
3. If you still disagree, you may raise the matter with the Alcohol and Gaming Commission of Ontario.

A dispute about a game result should be raised promptly after the round and include the round ID. Our server records are the record of play unless shown to be wrong.

We may change these Terms for legal, regulatory, security or product reasons. We give notice in the Service and, for material changes, by email in advance of the effective date, except where a change is required immediately by law or the regulator. Continuing to use the Service after the effective date means you accept the change; if you do not, close your account before that date and withdraw your balance.

These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction, without limiting your right to complain to the regulator. If any part of these Terms is found invalid the rest remains in effect. Our failure to enforce a term is not a waiver. You may not transfer your account or rights under these Terms; we may transfer ours to a group company or a successor that takes over the Service, with notice. These Terms, the Privacy policy, the Game rules and promotion terms are the whole agreement between us about the Service. The English text of these Terms governs.

Score Media and Gaming Inc., registered office 1133 Melville Street, Suite 3500, The Stack, Vancouver, BC V6E 4E5, Canada (Incorporation No. BC1394218 (British Columbia), Business No. 848989844BC0002). Support and complaints: see Contact us. Privacy officer: privacy@hescore.casino. Regulator: Alcohol and Gaming Commission of Ontario (agco.ca); iGaming Ontario (igamingontario.ca).