Have your account ID ready (it is on the Account page, format TSC-0000-0000). Never share your password or a one-time code with anyone, including us.
Live chat
Hours24 hours a day, every day
Typical waitUnder 3 minutes
WhereSite and app, signed in
Best forAnything urgent about play or money
Have readyAccount ID
Chat transcripts are kept with your account for quality and dispute purposes.
Supportsupport@hescore.casino
Complaintscomplaints@hescore.casino
Privacy officerprivacy@hescore.casino
ReplyBy email, with a ticket number
Write from the email on your account so we can verify you without extra steps.
Post & registration
OperatorScore Media and Gaming Inc.
Registered office1133 Melville Street, Suite 3500, The Stack, Vancouver, BC V6E 4E5, Canada
Corporate registrationIncorporation No. BC1394218 (British Columbia), Business No. 848989844BC0002
Legal notices go to the mailing address; everything else is faster by chat or email.
Send a message
Security, privacy & other requests
Report a suspicious email, text or sitesecurity@hescore.casino
Access, correct or delete your dataPrivacy officer
RegulatorAGCO (agco.ca) · iGaming Ontario (igamingontario.ca)
Media, partnerships, careerscorporate@hescore.casino
Regulators
We never ask for a password, a one-time code or a payment to release a withdrawal. If a message does, it is not from us.
Complaints & escalation
- Tell support. Most issues are settled at this step. Say that you are making a complaint, and you will receive a ticket number and a written reply within 2 business days.
- Escalate to the complaints team. If the reply does not resolve it, ask for escalation or write to complaints@hescore.casino with the ticket number. A person who was not involved in the first reply reviews the case and answers in writing within 10 business days.
- Take it to the regulator. If you still disagree, you may raise the matter with the Alcohol and Gaming Commission of Ontario, which regulates every registered igaming operator in the province, at agco.ca.
Keep your ticket numbers. A complaint about a game result should include the game name, the round ID from your history and the time.