Help centre

Yes. Every game opens in demo mode with play money. Demo results are not recorded and prove nothing about real-money odds beyond the published RTP.

Turn location services on and set them to precise; allow the browser or app to use your location; turn off any VPN or proxy; move away from a provincial border if you are within a few hundred metres of one. Then run the check again from Sign in.

We review a withdrawal request and send it to the method you deposited with. Processing time depends on the method and your bank; the cashier shows the expected time for each option. You can cancel a pending withdrawal from the Pending tab until it is processed.

Go to Limits & controls. Daily, weekly and monthly deposit limits can be set at any time. A lower limit applies immediately; a higher one only after a waiting period.

Yes. theScore Bet and theScore Casino share one account, one balance and one set of limits. Sign in with the same email and password; nothing needs to be re-registered.

Identity and contact details to verify you, payment details to move money, device and location data to confirm you are in Ontario, gameplay data to settle bets and to run responsible-gaming monitoring. The Privacy policy lists everything, why, and for how long.

Yes. theScore Bet and theScore Casino share one account, one balance and one set of limits. Sign in with the same email and password; nothing needs to be re-registered.

Ontario regulation and Canadian anti-money-laundering law require every operator to confirm who you are, that you are 19 or older and that you live where you say you live. Verification usually completes in minutes; a government ID and, sometimes, a proof of address are needed before your first withdrawal.

Use Reset password. A link valid for 30 minutes is sent to the email on the account. Resetting signs out every device, including the sportsbook app.

No. One person, one account across theScore Bet and theScore Casino. Duplicate accounts are closed and any balance is returned to the verified owner after review.

From Settings you can take a break, self-exclude or request closure. Pending withdrawals still complete. If you want to close because play has stopped being fun, consider self-exclusion, which also stops marketing.

A daily time limit you set was reached, a location re-check failed, the session went idle, or a reality check was waiting for an answer. The reason is shown on the sign-in screen.

Only while physically inside Ontario. Browsing, demos and account settings work anywhere. See Where we operate.

Turn location services on and set them to precise; allow the browser or app to use your location; turn off any VPN or proxy; move away from a provincial border if you are within a few hundred metres of one. Then run the check again from Sign in.

No. The check uses your device location through a certified geolocation provider. Your address is used for identity verification, not for the location check.

You can play while you are in Ontario if you are 19 or older and can complete identity verification. Some payment methods need a Canadian bank account.

19. It is the legal age for gambling in Ontario and it applies to every product, including demo play on a real-money account.

Deposits are usually instant. If a deposit shows as pending, the bank is still confirming it; the funds appear as soon as it does. Deposits never exceed your deposit limits.

We review a withdrawal request and send it to the method you deposited with. Processing time depends on the method and your bank; the cashier shows the expected time for each option. You can cancel a pending withdrawal from the Pending tab until it is processed.

Returning money the way it came in is a regulatory and anti-fraud requirement. If a method can no longer receive funds, support will arrange an alternative in your name.

We do not charge deposit or withdrawal fees. Your bank or card issuer may. The exact list of supported methods and any third-party fees belongs to the operator’s cashier terms.

No. Player funds are held separately from operating funds and are not invested or lent.

We do not withhold tax on winnings. Whether tax applies to you depends on your circumstances; ask a tax professional if you are unsure.

Every game uses a certified random number generator or, for live dealer tables, physical cards, wheels and dice on camera. Games are tested by independent laboratories before release and monitored afterwards. See Game rules.

Return to player is the share of all money wagered that a game pays back over millions of rounds. A 96% RTP means the game keeps 4% over the very long run. It says nothing about a single session, which can land far above or below it.

A completed round is settled even if you lose connection; the result is in your history. An unfinished round is resolved by the game server according to its rules; a confirmed malfunction voids the affected play and returns the stakes.

Yes. Every game opens in demo mode with play money. Demo results are not recorded and prove nothing about real-money odds beyond the published RTP.

Live blackjack and casino poker tables have seven or six seats. When they are full you can bet behind a seated player, join the queue, or open a table with a similar minimum from the lobby’s seat list.

Inside the game, behind the information button, and summarised by family on the Game rules page. The in-game rule sheet and paytable are the ones that apply.

So a promotion never adds wagering conditions you did not ask for. Opt in on the Promotions page or in the app; nothing counts until you have.

Each card links to its full terms; the general rules for all promotions are in the Terms of use. If the two differ, the offer-specific terms apply to that offer.

Yes, but limits always win. A promotion never lifts a deposit, loss or time limit, and it never extends a session past a limit.

Promotions are for players in good standing. Accounts under review, self-excluded accounts and accounts that breached promotion rules in the past may be excluded. Support can tell you why.

Go to Limits & controls. Daily, weekly and monthly deposit limits can be set at any time. A lower limit applies immediately; a higher one only after a waiting period.

A summary of time played and net result that interrupts play at an interval you choose (15, 30 or 60 minutes). You decide whether to continue, return to the lobby or take a break.

A break locks the account for 24 hours to 30 days and cannot be shortened. Self-exclusion closes the account for at least six months, stops all marketing and, through the provincial program, can extend to other Ontario operators. Neither can be reversed early.

ConnexOntario offers free, confidential help 24/7 by phone, text and chat: 1-866-531-2600 or connexontario.ca. You can also ask support to add a note to an account so that certain contacts are blocked.

Yes. History shows every transaction and every game session with time and result, and Limits & controls shows your play time today.

Passwords are stored hashed, sign-in can require a second step by text or email, sessions time out, and payment details are held by certified payment providers rather than on our servers. Turn on two-step sign-in in Settings.

Identity and contact details to verify you, payment details to move money, device and location data to confirm you are in Ontario, gameplay data to settle bets and to run responsible-gaming monitoring. The Privacy policy lists everything, why, and for how long.

You can request a copy or a correction at any time from the privacy officer. Some records must be kept for the period regulators and anti-money-laundering law require, even after an account closes.

We never ask for your password, a one-time code or a payment to release a withdrawal. Forward the message to the address on the Contact page and change your password if you clicked anything.

Current versions of iOS and Android through the theScore Casino app, and the last two major versions of Chrome, Safari, Firefox and Edge on desktop. The lobby and all games are built to work with a keyboard and screen readers.

No. The website and the app share the same account, games and limits. The app adds notifications for seats opening and jackpots if you want them.

Reload once, then clear this site’s data in your browser. If the problem persists, send the page name, device, browser and time to support; the Contact page has a form that collects exactly that.

Yes. Every game has its own sound toggle and there is a default in Settings. Motion can be reduced with your device’s reduce-motion setting; the site honours it.